{"id":9373,"date":"2022-07-14T09:54:56","date_gmt":"2022-07-14T09:54:56","guid":{"rendered":"https:\/\/www.agafaye.com\/?page_id=12"},"modified":"2025-07-02T21:05:10","modified_gmt":"2025-07-02T21:05:10","slug":"reembolso_devoluciones-2","status":"publish","type":"page","link":"https:\/\/www.agafaye.com\/es\/reembolso_devoluciones-2\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<p class=\"wp-block-paragraph\">En&nbsp;<strong>Desierto de Agafay<\/strong>Nos esforzamos por ofrecerle una experiencia agradable y sin complicaciones. Entendemos que a veces los planes pueden cambiar, por lo que hemos creado una pol\u00edtica clara de reembolsos y devoluciones para guiarte.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-cancellation-amp-refunds\">1. Cancelaci\u00f3n y reembolso<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cancelaci\u00f3n gratuita:<\/strong><br>Puede anular su reserva y obtener el reembolso \u00edntegro hasta un m\u00e1ximo de&nbsp;<strong>24 horas antes de la hora de inicio<\/strong>&nbsp;de su actividad o servicio programado.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cancelaciones tard\u00edas:<\/strong><br>Si cancela con menos de 24 horas de antelaci\u00f3n a la hora de inicio prevista, o si no se presenta a la actividad, la reserva no es reembolsable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>C\u00f3mo cancelar:<\/strong><br>Para solicitar la anulaci\u00f3n y el reembolso, p\u00f3ngase en contacto con nosotros por correo electr\u00f3nico en la direcci\u00f3n&nbsp;<strong><a href=\"mailto:booking@agafaye.com\">booking@agafaye.com<\/a><\/strong>&nbsp;o WhatsApp en&nbsp;<strong>+212664998800<\/strong>. Por favor, incluya su referencia de reserva y detalles.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Proceso de reembolso:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Los reembolsos aprobados se procesar\u00e1n en su m\u00e9todo de pago original en un plazo de 5 a 10 d\u00edas laborables.<\/li>\n\n\n\n<li>Recibir\u00e1s una confirmaci\u00f3n por correo electr\u00f3nico o WhatsApp una vez que se haya emitido tu reembolso.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-changes-amp-rescheduling\">2. Cambios y reprogramaciones<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si necesita cambiar la fecha u hora de su reserva, p\u00f3ngase en contacto con nosotros con al menos 24 horas de antelaci\u00f3n. Haremos todo lo posible por atender su petici\u00f3n, siempre que haya disponibilidad.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-weather-amp-unforeseen-circumstances\">3. Condiciones meteorol\u00f3gicas y circunstancias imprevistas<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si cancelamos su actividad debido a condiciones meteorol\u00f3gicas o imprevistos, recibir\u00e1 un reembolso completo o la opci\u00f3n de reprogramarla.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-no-shows\">4. No se presenta<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si no llega a la hora y al lugar designados para su reserva, y no se ha puesto en contacto con nosotros con antelaci\u00f3n, la reserva no es reembolsable.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-special-offers-amp-promotions\">5. 5. Ofertas especiales y promociones<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Los reembolsos por actividades o productos adquiridos en virtud de ofertas especiales, promociones o tarifas con descuento pueden estar sujetos a condiciones adicionales y no ser reembolsables en su totalidad.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-6-cash-payment-on-site-sur-place\">6. Pago en efectivo in situ (\"Sur Place\")<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ofrecemos la opci\u00f3n de pagar en efectivo directamente en el lugar de la actividad (\"sur place\").<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si selecciona el pago en efectivo, su reserva se confirmar\u00e1 sin pago por adelantado.<\/li>\n\n\n\n<li>Por favor, traiga la cantidad correcta en efectivo para pagar a nuestro personal o socios a su llegada.<\/li>\n\n\n\n<li>Si tiene que cancelar una reserva en efectivo, notif\u00edquenoslo con al menos 24 horas de antelaci\u00f3n para que podamos liberar su plaza para otros hu\u00e9spedes.<\/li>\n\n\n\n<li>La no presentaci\u00f3n o la cancelaci\u00f3n tard\u00eda de pagos en efectivo puede dar lugar a futuras restricciones de reserva.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-7-contact-us\">7. Contacto<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si tiene alguna pregunta sobre nuestra pol\u00edtica de reembolsos y devoluciones, p\u00f3ngase en contacto con nosotros en:<br><strong>Correo electr\u00f3nico:<\/strong>&nbsp;<a href=\"mailto:booking@agafaye.com\">booking@agafaye.com<\/a><br><strong>Tel\u00e9fono\/WhatsApp:<\/strong>&nbsp;+212664998800<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Al hacer una reserva en nuestro sitio web, usted acepta esta Pol\u00edtica de devoluciones y reembolsos.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>At&nbsp;Agafay Desert, we strive to provide you with a seamless and enjoyable experience. We understand that sometimes plans can change, so we have created a clear refund and returns policy to guide you. 1. Cancellation &amp; Refunds Free Cancellation:You may cancel your booking for a full refund up to&nbsp;24 hours before the start time&nbsp;of your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9373","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund and Returns Policy - Agafay Desert<\/title>\n<meta name=\"description\" content=\"Read Agafay Desert\u2019s Refund and Returns Policy. 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