Privacy Policy

At Agafay Desert , your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://agafaye.com and our services, including activity and tour bookings.

1. Information We Collect

We collect information that you provide directly when you:

Make a booking or reservation
Contact us via forms, email, or WhatsApp
Sign up for newsletters or special offers
Submit reviews or feedback

Personal information may include:

Name
Email address
Phone number (including WhatsApp)
Hotel or residence details for pick-up
Payment information (processed securely through third-party payment providers)
Any other information you choose to provide

We may also collect certain data automatically, such as:

IP address
Browser type and device information
Pages visited and usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

Process and confirm your bookings
Communicate with you about your reservation
Arrange pick-up and activity details
Respond to your questions and requests
Send important updates or offers (if you subscribe)
Improve our website and services

3. How We Share Your Information

We do not sell or rent your personal data.
We may share your information with:

Activity and tour partners (only as needed to provide your booked service)
Payment processors for secure transactions
Service providers who assist us with website hosting, email, or analytics
Authorities if required by law

4. Cookies & Analytics

Our website uses cookies to enhance your browsing experience and collect usage data. You can control cookies through your browser settings.

We use analytics tools (like Google Analytics) to help us understand website traffic and improve our site.

5. How We Protect Your Data

We take reasonable technical and organizational steps to protect your information, including SSL encryption, secure payment gateways, and limited data access for staff.

6. Your Rights

You have the right to:

Access or update your personal data
Request deletion of your data (subject to legal and contractual obligations)
Withdraw consent for marketing emails at any time

To exercise your rights, contact us at:
Email: booking@agafaye.com

7. Data Retention

We retain your information only as long as necessary to fulfill bookings, comply with legal requirements, or resolve disputes.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites.

9. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect data from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy as needed. The latest version will always be available on this page.

Contact Us

If you have any questions or requests regarding your privacy, please contact us at:
Email: booking@agafaye.com
Phone/WhatsApp: +212664998800